The TELUS crew acknowledges that our operate spans lots of Territories and Treaty places and we're grateful for the standard Know-how Keepers and Elders who're with us these days, all those who have absent in advance of us and the youth that encourage us.
I are a Telus customer considering the fact that 2001. I moved to my new put in August of 2020 And that i am still awaiting an optik TV box which i experienced requested proper soon after I moved in.
The hours they may have are certainly not Performing very well with my operate and caring for an elderly relative frantic schedule. I also chatted Nevertheless they advised me I need to connect with in.
Looks like all we can do now could be air our grievances on the public Discussion board while in the hopes of someone ready of authority can actually do some thing over it.
The new contacting aspect involves mysterious callers to hear a brief information and manually react having a one-digit code. Such as, a primary-time dialer attempting to hook up with a customer with the Call Manage aspect might be greeted with a brief information stating “this amount has Call Command – to have by means of, please press nine.” The variety is randomly generated. When the digit is pressed, the call will hook up.
Also, our phone line to your house arrived down in a windstorm another night, as did our neighbors. We don't use a landline anymore, nevertheless the cable is in the street and nevertheless linked on the home conclusion. I prompt that They only take out it completely. They stated as I did not have an Energetic landline, they might not mail a technician out to scrub up the wire in the course of the street.
Hi Anyone, I should Speak to customer service with regard to modifying a payment arrangement. I desired to know if there is an e mail or other way to contact them due to the fact I'm Doing the job, and many times I make an effort to simply call And do not get to talk to an individual right before I really have to dangle up.
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The TELUS staff acknowledges that our work spans a lot of Territories and Treaty areas and we're grateful for the standard Knowledge Keepers and Elders who're with us currently, anyone who has absent in advance of us and also the youth that inspire us.
This is easily the most Awful expertise I have had with endeavoring to phone to receive clarification on some charge I used to be never ever told about would be on my Invoice. If this is the circumstance they've falsely advertised to me from the beginning!! I won't ever sign up using this type of organization once more
The TELUS team acknowledges that our get the job done spans several Territories and Treaty areas and we have been grateful for the traditional Know-how Keepers and Elders who're with us now, all those who have long gone ahead of us and also the youth that inspire us.
Of course I tried chat and received connected with a live human being Nonetheless they instructed me I had to get in touch with. Not sure just what the Reps within the chat can assist with.
So inefficient. An email would have the message across quite a bit simpler. The subsequent agent mentioned sorry and can reverse the last month’s cost and terminate it. Another thirty day period Yet another $seven. Sigh. Around the cell phone again in excess of one-one/2 hour. The 2nd consultant was defending her employer and implying I was wrong. Just demand me the $340 and prevent the $7 every month bill and terminate the camera, I begged her, then I finished the decision. She remaining a message expressing she are unable to carry on With all the cancellation considering that I hung up. At this stage I’m experience bodily unwell from it. I connect with again… forty five minutes. Remember to, just conclusion this romantic relationship now. At last another agent certain me It might be cancelled. In total, over eleven several hours over the cellular phone due to the fact February attempting to manage the camera return. It felt like punishment… like I’m the enemy - right Telus TV support Canada after investing in excess of $forty,000 with Telus over time and never once complained. I’m very individual and well mannered. My request was so uncomplicated. The full issue was created painfully complex and extended for months.
The TELUS staff acknowledges that our perform spans many Territories and Treaty regions and we are grateful for the standard Understanding Keepers and Elders that are with us these days, whoever has gone ahead of us and the youth that inspire us.
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